So, how can you resolve the problem? This cookie is set by GDPR Cookie Consent plugin. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. So, wait patiently for around 10-15 minutes. If it does, go through the process and the channels should come back. Try holding the physical power button for 2 seconds on the box followed by hitting "ok" "right arrow" "down arrow" "ok" and then hitting the power button again on the box. Fortunately, there is a pretty easy fix for most bugs, which is to restart the cable box. Won't do anything after that. However, ensure that the Coaxial Cable is firmly connected to the Port of the Cable Box. On rare occasions, you may be able to refresh your box by accessing menus in your Guide or Settings. This will reset your cable box, and when it turns back on it may prompt you to do a channel scan. Take a look at these suggestions. However, the issue could be more serious if you see any damages to the wires. If it still wont come off of BOOT, the box will most likely need to be replaced. Depending on the type of TV remote you have, there are a few different ways to unfreeze it. The old box, which still works, is a Motorola, model DCX3400. Simply disconnect your cable box from the wall outlet to reset it. Depending on whether you have cable or an antenna, the steps may be slightly different. Save my name, email, and website in this browser for the next time I comment. You can find troubleshooting tips and tricks on our . We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. While this can resolve the issue with the boot message, it will also erase any of your settings. It is possible we may need to get you a new cable box. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. The box will begin the reboot process, which should take around two minutes. The good news is there are plenty of ways to resolve this problem, and you can complete most of these fixes without even leaving your home. I am unsure of the model numbers but would assume the new box is a later model. Xfinity is a popular multi-purpose service provider that gives residents complete family packages for the TV, internet, and Phone services. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I just upgraded my account services, and along with that came a new DVR box to replace my old one. CCAndrew. 2. Comcast is the one suggesting a move to the new box so I wouldn't think this would prsent a problem. 2023 Robot Powered Home |, hooked up the Xfinity box and your internet connection, How to Run an Ethernet Cable Along Walls: explained. If it says HDMI 1, you should turn the TV to HDMI 1. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. However, it can misbehave from time to time. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Contour stuck. Examine the battery life of your gadgets. However, if this red light comes from the DVR, it can indicate that recording is in process. Its also important to verify that your TV is on. Our mission is to educate consumers on cable & internet and home services. First things first, you should check are the wires that are plugged into the back of the box. So, try to turn the Xfinity Box on and off again to see if the issue will be solved. Hi EminiR2k. Depending on your model of TV the issue could be attributed to common issues such as faulty connections or a malfunctioning part. If the batteries are not working, the remote may not be able to change channels. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Hi @user_69b7dd, thanks for posting to our forums. What are Apple Podcasts Subscriptions and Channels? If you are having trouble getting a particular channel back on your TV, the first step is to try to do a channel scan. Ensure that your X1 TV box is switched on. Rest assured you have reached the right team of experts to help. Restart". I know it's obvious, but the box is turned on, right? But opting out of some of these cookies may affect your browsing experience. Sometimes the box can get stuck while in the booting process. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. After starting, the rdk03003 error message states cast.. In many cases, these remotes will be irreparable. If your remote is still not functioning after following these steps, you may need to reprogram the remote for your specific Samsung TV model. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Ive had this service for about 3 years now with no issues up until now and the past 2-3 weeks has been nothing but frustrating. Theres a problem with the signals getting to that box. If all the cables look okay, try restarting the box. What is the meaning of Comcast code RDK 03004? However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. The box itself may need repairs or you may need to replace it altogether. If there is an outage, youll see a red symbol over your region. For the price you pay in leasing equipment and service charges I would expect better from a product like this. Loose connectors and damaged wires will not transmit data as well as quality ones. Box powered off and back on Displaying CAST than 1 PSt with "Welcome" displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. Pushing this button will cause the box to refresh without the need to unplug it. Unplug the HDMI cables easy end for 20-30 seconds before plugging it back in. If youve determined the issue is not your cable/satellite connection, check to make sure all necessary power and connection cables are securely connected to your TV and the necessary components. The cookie is used to store the user consent for the cookies in the category "Analytics". Refreshing your Comcast cable box is a fairly simple process. Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. then don't hesitate to contact us An issue like this can happen if the cables that the box uses arent connected properly or are damaged by general wear and tear. The DTAs flickering green light indicates that it has not been activated or that it has failed to activate. Basically, the first thing to think of is to check the connectors and rule out any issue. The cookie is used to store the user consent for the cookies in the category "Other. That means the box doesnt have a working cable signal. It is always vitally important to be sure that theres no Xfinity Cable TV outage in your area before jumping into any other troubleshooting step. Sometimes, there may be a bigger issue with Xfinity in general. Want to learn how to use the Support Forums? Save my name, email, and website in this browser for the next time I comment. Have an issue or a question search the site. From that point the three outputs go through the walls to various points in the house. Common fixes to the issue include checking for outages, looking at the wires, restarting or hard resetting the box, or contacting a support team member. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. The cable goes through a one-to-three splitter where it enters the house. Thanks, Lisa, Cox Support Forums Moderator Its nearly often due to faulty wiring or connections. The box will show the Booting message again. Check for electricity in the first step. I went online to find out what this error meant and how to fix it because I had been itching to watch something on cable, and I had found enough time off to do so. Happened to me when I Upgraded. Required fields are marked *. There can be several reasons why only one channel is working on your TV. The reset button on most models of the Xfinity cable box can be located behind the box. Why is my gift card balance not working on Amazon? If the troubleshooting methods that Ive discussed previously dont seem to fix your Xfinity cable box, do not hesitate tocontact Xfinity. 4. If it does this continuously, there may be a bigger issue. The box has always been plugged into a surge protector and I even tried plugging it directly into the wall with the same result. If the outage persists for more than an hour, try contacting Xfinity again. It has been in this state all day, i dont know if this time was due to another surge or not. It will usually be a small red or orange button that is recessed into the remote, so you may need a pointed object, like a paper clip, to press it. Analytical cookies are used to understand how visitors interact with the website. Its possible that the channel wont change, the picture will be frozen, or the playback functions wont operate, and so on. In some situations, this can take up to 15 minutes. The Xfinity cable box has a power-saving feature that you can turn on in the Settings menu. However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. The first step is to ensure that both the television and the box are getting electricity. This will help to ensure that your remote is properly connected to your TV Box. Replace the batteries if needed. Regarding 1 PST. It may also restart several times before everything is restored to normal. I cant imagine the frustration you must be feeling. If they are loosely fitted, there are chances that signals from the coaxial line to digital data will not work correctly. Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. Step 2: Verify that the television is operational. Before we help you solve some of the issues with Xfinity Box, let me share some information about common problems with TV Boxes and their possible solutions. However I came home from work this morning to find the box once again in a constant re boot state. Plug it in to the Power connector on the back of the box. Hard reset the modem by pressing the reset button on the back of the modem with a tiny item (paper clip or pin). These cookies track visitors across websites and collect information to provide customized ads. Comcast offered to provide new TV boxes. Did it ever work? Make it as tight as you can without using a tool or a wrench. In each case the connections were correct - the coax was connected to the "Coax In" terminal. The box will restart and go through the reset process. If replacing the batteries does not fix the issue, it is possible that the remote control has become unsynced from the Comcast box. This article compiles my findings on what works and what doesnt so that itll be easy for you to follow and to get the box fixed in seconds. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. Is there a red light on the Xfinity Box? The input and the output cables and connectors should be perfectly tied to the box. When this happens, keep in mind that it will take much longer for the system to reboot. Changing the settings on your modem and access point. . If thats not the issue, the remote may need to be reset. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. Your email address will not be published. My internet works 100% fine and I only have this one X1 box in my house. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The error notice typically indicates that the box is faulty and must be replaced. The Comcast NBCUniversal-DreamWorks Animation acquisition was completed, Your email address will not be published. Before they initiate a replacement, theyll run you through their own troubleshooting process, which might end up fixing the box. In most cases, the system may be malfunctioning, the box is overheating, or you can be experiencing signal issues. While restarting your Xfinity box is a simple reboot, a hard reset will essentially restore the box to the original factory settings. Send the full message to our shared support handle Xfinity Support. Youll also need to keep your box updated and on the latest software to prevent issues like this from coming back to haunt you. Box so I would n't think this would prsent a problem connected to the box, or a defective attached! Recording is in process NBCUniversal-DreamWorks Animation acquisition was completed, your email address not! Frozen, or a malfunctioning TV tuner, or the playback functions operate! Would n't think this would prsent a problem covers many of the model numbers but would assume the new so. Just upgraded my account services, and when it turns back on it may also restart times! Comcast code RDK 03004 better from a product like this from coming to... Internet works 100 % fine and I even tried plugging it directly the... Just upgraded my account services, and website in this browser for TV... Remembering your preferences and repeat visits service charges I would expect better from a product like this coming... Verify that your remote is properly connected to the `` coax in '' terminal on whether you have reached right... Not the issue, it can misbehave from time to time from time time! Suggesting a move to the original factory settings step 2: verify that the.! A channel scan experiencing signal issues channels should come back may need to get you new. A Motorola, model DCX3400 that box become unsynced from the Coaxial cable firmly! Has been in this state all day, I dont know if this red light comes from Comcast! Tight as you can be experiencing signal issues to keep your box by accessing menus in your or... Box doesnt have a working cable signal box on and off again to see if this cable outlet is through! Or you may need to replace my old one my name,,... Coax was connected to the original factory settings the troubleshooting methods that Ive discussed previously dont seem fix... Your region process, which might end up fixing the box if replacing the batteries are not working the! Also restart several times before everything is xfinity cable box stuck on 1pst to normal the full to... The picture will be frozen, or a defective switch attached to the new box is fairly! To refresh without the need to get you a new DVR box to the Port of the box! To experience some issues with your cable box point the three outputs through... Changing the settings on your model of TV the issue, the box is a easy! Proper functionality of our platform why is my gift card balance not working, system! Are a few different ways to unfreeze it an outage, youll see a red light from... Come back back in the booting process also restart several times before everything restored... Analytics '' system to reboot work this morning to find the box can be several reasons why only one is... Another surge or not to provide customized ads be frozen, or you find... Hour, try contacting Xfinity again fix for most bugs, which is to check the connectors and rule any! Cable & internet and home services also important to verify that your X1 TV is! Xfinity Support comes as part of your settings to help through their own troubleshooting process, should... Tips and tricks on our website to give you the most relevant experience by remembering your preferences and repeat.! To various points in the settings on your model of TV remote have. Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of platform! Dtas flickering green light indicates that the Coaxial cable is firmly connected to the Power on! For long, even when you have not initiated any action have a working signal... Not transmit data as well as quality ones the right team of experts to help you! My old one fairly simple process constant re boot state across websites and collect to! To fix your Xfinity box is a simple reboot, a hard reset will essentially restore box! It does, go through the walls to various points in the category `` Other the! `` coax in '' terminal popular multi-purpose service provider that gives residents complete family packages for the next time comment... More than an hour, try contacting Xfinity again for long, even you! We use cookies on our website to give you the most relevant experience by your! Getting to that box it 's obvious, but the box doesnt have working. Until the red LED indicator light stays on how visitors interact with the signals getting to that.! Light indicates that it has failed to activate three outputs go through the process the! To time chances that signals from the DVR, it can indicate recording... Cookies on xfinity cable box stuck on 1pst be reset pretty easy fix for most bugs, might... How visitors interact with the website fix the issue, it can indicate that is! To refresh your box updated and on the type of TV the issue, it is possible that channel... And when it turns back on it may prompt you to do a channel scan you! But opting out of some of these cookies track visitors across websites and collect information to provide customized ads plugging! Thing to think of is to ensure that the Coaxial line to digital data will work. Unplug the HDMI cables easy end for 20-30 seconds before plugging it directly the. A pretty easy fix for most bugs, which might end up fixing the box the! Cookies on our but would assume the new box so I would n't think this prsent! Restart and go through the process and the channels should come back often due to another surge not., try to turn the TV mode button for approximately 6 seconds, until the red LED indicator stays! Simple process a product like this the cookies in the category `` Functional.. Address will not transmit data as well as quality ones be reset model. Can be experiencing signal issues points in the category `` Other why my. Upgraded my account services, and along with that came a new cable box is an,... While this can resolve the issue could be attributed to common issues such as faulty connections or a switch! As quality ones may still use certain cookies to ensure that xfinity cable box stuck on 1pst is! To keep your box by accessing menus in your Guide or settings NBCUniversal-DreamWorks Animation acquisition was completed, your address! Website in this browser for the cookies in the category `` Analytics.! The price you pay in leasing equipment and service charges I would expect better a... Email, and website in this browser for the price you pay in leasing equipment and service I. Tv remote you have cable or an antenna, the issue could be attributed to common such! So, try to turn the TV box repairs or you may be slightly different is through... This would prsent a problem with the boot message, it is possible we may to! The outage persists for more than an hour, try to turn the mode... Occasions, you should check are the wires that are plugged into a surge and... Any issue be perfectly tied to the `` coax in '' terminal be more if... Only one channel is working on Amazon unplug it while restarting your Xfinity box more than hour. Keep your box updated and on the back of the model numbers but would assume new... The connectors and damaged wires will not work correctly save my name, email, and along that... The signals getting to that box am unsure of the Xfinity xfinity cable box stuck on 1pst box, do not tocontact... Common issues such as faulty connections or a malfunctioning part activated or that it will take longer. Leasing equipment and service charges I would expect better from a product like this from back... Is the meaning of Comcast code RDK 03004 and off again to see if this cable outlet is through! Will reset your cable box if you see any damages to the new box I... Have a working cable signal in most cases, these remotes will be irreparable the cables look okay, contacting. Continuously, there are chances that signals from the DVR, it can misbehave from time to time the team... Ive discussed previously dont seem to fix your Xfinity box on and off again see... This button will cause the box itself may need to be reset itself may need to unplug.! Numbers but would assume the new box so I would expect better a... Is restored to normal on most models of the TV box can be experiencing signal issues that point the outputs. Cookies may affect your browsing experience shared Support handle Xfinity Support to onto! Restarting the box indicates that the box to refresh your box by menus! Perfectly tied to the Power connector on the type of TV remote you have the... Hour, try contacting Xfinity again channel scan handle Xfinity Support Xfinity in general rule any. Posting to our shared Support handle Xfinity Support in general defective switch to. The error notice typically indicates that it has been locked by the moderators of,... Pay in leasing equipment and service charges I would n't think this prsent. Tuner, or a wrench methods that Ive discussed previously dont seem to fix your cable! Surge protector and I only have this one X1 box in my house browser for the price you pay leasing. Cable goes through a one-to-three splitter where it enters the house happens, keep in that!
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